Fragmented systems forced agents to hunt for data. Copilot now mines case history for real-time fixes and automates call summaries.
A global technology manufacturer employing thousands of support agents to deliver technical assistance for devices, infrastructure, and IT services to enterprise customers.
A fragmented legacy system created excessive manual work, preventing agents from keeping pace with growing service demand. Technical staff spent...
“The system we were using was fragmented and made a lot of extra work for the agents.”
Personal computers, smartphones, and data center infrastructure manufacturer.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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