Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
The world's largest PC manufacturer and a $62 billion technology powerhouse provides managed services to 25,000 enterprise customers globally.
Support agents relied on six disjointed mailboxes and a hardware-only tracking system that ignored software subscriptions. Creating a single case...
“Using the ServiceNow AI Platform, our Level 1 support agents now have smart answers at their fingertips and deliver faster, better services to our customers.”
Personal computers, smartphones, and data center infrastructure manufacturer.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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