AI case study

GuildInternal knowledge search

Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.

Published|3 months ago

Key results

Annual Value Created
$33,750
Resolution Time
<30 secs
vs multi-hour requests
Manual QA Reduction
>90%

Result highlights

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The story

Context

A talent development platform partnering with major employers manages a complex learning catalog spanning hundreds of providers and evolving programs.

Challenge

Critical program data was scattered across dashboards, wikis, and spreadsheets, forcing team members to wait up to 24 hours for answers to internal...

Solution
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Quotes

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The company

Workforce development platform providing education benefits and skilling for enterprises.

IndustryEducation & Training
LocationDenver, CO, USA
Employees1K-5K
Founded2015

The AI provider

Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees10K-50K
Founded2013

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