AI case study

SnykInternal knowledge search

Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.

Published|6 months ago

Key results

Monthly Time Savings
1,250 hours
Answer Retrieval Time
<1 min
vs manual cross-source search

Result highlights

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The story

Context

A developer security platform analyzing every publicly licensed code base globally to help teams identify vulnerabilities and embed mitigation measures.

Challenge

Customer inquiries regarding technical security products are highly complex, requiring staff to sift through vast amounts of dispersed internal...

Solution
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Scope & timeline

  • ~2,500 monthly questions resolved by AI chatbot

Quotes

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The company

Developer security platform for code, dependencies, and cloud infrastructure.

IndustrySoftware & Platforms
LocationBoston, MA, USA
Employees1K-5K
Founded2015

The AI provider

Cloud-based data warehousing, processing, and analytics platform.

IndustrySoftware & Platforms
LocationBozeman, MT, USA
Employees5K-10K
Founded2012

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