Support was limited to 12-hour weekday windows. An AI agent now handles chat 24/7, matching the team's high empathy scores.
An education platform partnering with the nation's largest employers to provide career mobility programs for working adults balancing full-time jobs and caregiving responsibilities.
Support specialists maintained an exceptional 4.8/5 CSAT score, but coverage was limited to 12-hour weekday windows. Expanding availability for...
“I'm not willing to have an AI agent that can't perform at the level that our people can.”
Workforce development platform providing education benefits and skilling for enterprises.
AI agent platform for autonomous enterprise customer service.
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