Routine work slowed 125,000 staff. A central AI hub now handles translation and document analysis across 120 unique workflows.
A global professional services firm with over 125,000 employees delivering digital transformation and process management services.
Reliance on manual execution for routine operational tasks created significant time bottlenecks and productivity losses. This inefficiency increased...
“At Genpact, we’re deeply focused on empowering our 125,000+ people to harness data, technology, and AI to drive meaningful value internally as well as for our clients. Training our talent actively on all AI technologies is integral to our AI-first posture. Scout is helping us innovate at scale for our clients as well as for internal Genpact end-to-end processes.”
Professional services firm for digital transformation and AI-driven operations.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Public AI tools risked data leaks. A secure internal chat now lets teams generate code and diagrams safely.
Auditors spent five days manually validating files. AI now parses the data against contracts, cutting manual effort by 90%.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Sonar review meant checking raw footage frame by frame. AI now scans hours of data to pinpoint targets for recovery.
Fragmented server data bottlenecked scaling. A unified model cut hardware SKUs by 50% and eliminated dozens of manual processes.