Long wait times frustrated users. Now, an AI agent fields every chat, autonomously resolving 94% of requests without human intervention.
A European integration platform as a service (iPaaS) provider empowering enterprise IT teams to build, automate, and scale complex data processes.
Technical support in the IT industry often suffers from long wait times and impersonal interactions that frustrate users. The operations team needed...
“I have been noticing that in the IT industry, reaching out to support can be a daunting task and is often associated with long wait times and impersonal interactions. So when I got a chance to plan how we organize our customer service at Frends, I was open to testing new solutions. And of course, including AI was on my radar.”
Low-code iPaaS for enterprise data integration and business process automation.
Intercom is a SaaS company that specializes in customer communication and engagement.
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