Merchants bypassed rigid scripts for human help. An AI agent now resolves 70% of queries, saving 60k+ labor hours monthly.
A global point-of-sale and embedded finance platform supports over 80,000 merchant locations across 65 diverse verticals.
Customers needing complex guidance on payments and inventory frequently bypassed documentation to seek human help. Rigid scripts and siloed IVR...
“We realized our customers needed more than just technical support—they wanted personalized, step-by-step guidance to run their businesses efficiently. Leveraging over 13 years of data from 80,000+ locations, we're uniquely positioned to help SMBs succeed. By integrating AI across multiple use cases—from customer service and business insights to pricing analysis—we provide 24/7 assistance without interruption. Our goal with AI is to help us bridge the knowledge gap and empower merchants to thrive in their businesses.”
Cloud-based point of sale (POS) software and hardware for retail and hospitality.
AI customer service automation platform for messaging, voice, and email.
Related implementations across industries and use cases
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Home-grown tools held back global support. With AI resolving 65% of cases, agents now close 31% more daily conversations.
Simple admin queries swamped advisors. AI agents now resolve them, cutting ticket volume 40% and freeing staff for high-value work.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.