AI case study

esure GroupCustomer service platform

Legacy tech held back launches for years. ML now powers 1M daily quotes instantly and detects 60% of fraud attempts.

Published|2 years ago

Key results

Fraud Identification Rate
60%
Online Query Resolution
~80%

Result highlights

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The story

Context

A UK-based insurance provider serving 2.3 million customers across car, home, and travel policies primarily through competitive price comparison websites.

Challenge

Legacy on-premises infrastructure took up to three years to launch new products and lacked the data insights needed for competitive pricing....

Solution
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Quotes

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The company

esure Group logo

esure Group

esure.com

Personal insurance provider specializing in car, home, and travel coverage.

IndustryInsurance
LocationReigate, Surrey, England, UK
Employees1K-5K
Founded2000

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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