Surging EV demand buried agents in manual work. AI now summarizes calls and coaches responses, cutting wrap-up time by 50%.
One of the top three providers of smart charge points in the Netherlands and Belgium, supporting the electric vehicle transition for over a decade.
Rapid market growth led to a surge in customer volume, placing severe pressure on support operations to maintain service quality. Agents lacked tools...
“In addition, the case summary functionality helped us increase efficiency within the customer care team by reducing the average case wrap-up time by almost 50% while still increasing customer satisfaction rates. The agents can now focus on the customers rather than the tasks they used to do while listening and responding to them.”
EV charging solutions and services for residential and commercial applications.
Related implementations across industries and use cases
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Agents spent 2-5 minutes summarizing each call. Copilot now automates the task, saving 550 hours monthly.
Agents manually triaged thousands of daily queries. AI now handles routine tasks like card freezes, cutting human intervention by 70%.
Specialists manually compared PDF data. AI now flags deviations and routes them via Teams, cutting processing from days to <4 hours.
Translating 25,000 ERP objects meant 1,250 hours of manual developer work. AI finished the job in 20 days with zero errors.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.