Legacy models caused 41 escalated cases. A 90-day switch to cloud AI restored accuracy and enabled real-time analytics.
A leading global provider of workforce and conversation intelligence solutions relied on a legacy transcription vendor that hadn't released updates since 2020.
Deteriorating accuracy caused 41 highly escalated support cases and forced the costly migration of over half their customers to alternative...
Workforce engagement and contact center optimization software.
AI models for speech-to-text transcription and audio intelligence.
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Manual reviews bottlenecked insights. Now, models transcribe and score calls to trigger automated follow-ups.
Legacy bots choked on tracking codes, forcing agent transfers. AI now captures complex strings, resolving authentication without humans.
Transcripts lacked precision for ranking leads. AI now separates speakers and automatically scrubs credit card data from audio.
Manual reviews bottlenecked insights. Now, models transcribe and score calls to trigger automated follow-ups.
Transcripts lacked precision for ranking leads. AI now separates speakers and automatically scrubs credit card data from audio.
SSetup and data analysis held back shops for weeks. AI now runs those workflows, helping merchants land their first sale in days.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.