Telepass
Customer support
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
- 50% faster call handling
- 40k weekly conversations handled
- 87% autonomous inquiry resolution
Rigid scripts struggled with a vast portfolio. GenAI now constructs answers for queries ranging from power tools to livestock.
A global technology and services leader operating in Brazil for nearly 70 years, with 10,000 employees and R$ 7.8 billion in revenue across sectors like mobility and consumer goods.
Supporting a vast portfolio ranging from power tools to precision livestock farming created a complex service environment. Traditional systems...
Technology and services provider for mobility, industrial, and consumer goods.
Enterprise database software and cloud infrastructure services.
Related implementations across industries and use cases
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
A rigid WhatsApp menu slowed service. Now, AI analyzes pet photos to recommend food and answers technical soy questions across channels.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Specialists manually compared PDF data. AI now flags deviations and routes them via Teams, cutting processing from days to <4 hours.
Translating 25,000 ERP objects meant 1,250 hours of manual developer work. AI finished the job in 20 days with zero errors.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.