AI case study

AmadeusWorkforce productivity

Leaders faced 1,000-email daily backlogs. Copilot cut inboxes to under 100 and reduced drafting time to 5–10 minutes.

Published|1 year ago

Key results

Draft Creation Time
5-10 mins
Daily Email Backlog
<100
vs 1,000 emails

Result highlights

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The story

Context

A global travel technology provider operating in 190 countries with €5.4 billion in revenue and massive data volumes across diverse business units.

Challenge

Employees struggled with administrative friction and information overload, with some executives facing daily backlogs of 1,000 unread emails. Manual...

Solution
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Scope & timeline

  • 90% adoption rate among early users
  • 50% weekly active usage rate
  • Over 33% daily active usage rate

Quotes

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The company

Travel technology provider for airlines, hotels, and travel agencies.

IndustryTravel & Tourism
LocationMadrid, Madrid, Spain
Employees10K-50K
Founded1987

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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