Agents hunted across systems to answer policy queries. An AI assistant now retrieves terms instantly for human review.
A Munich-based online subsidiary of a global insurance leader, operating as a purely digital insurer where customer trust depends entirely on service interactions.
Contact center agents struggled to answer specific policy queries like "Can my brother drive my car?" without searching across multiple systems. This...
“Databricks Mosaic AI has opened new possibilities for our contact centers to better serve our customers.”
Direct-to-consumer insurance provider for auto, home, liability, and travel coverage.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
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