AI case study

YampaOutbound voice agents

Triggering hundreds of calls at once caused lag. A low-latency model now supports 500+ simultaneous lines with instant reactivity.

Published|2 weeks ago

Key results

Stability Rate
100%
Latency Reduction
58%
FCR Increase
31%

Result highlights

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The story

Context

A European conversational AI platform automates thousands of customer service interactions monthly for mid-sized and large enterprises.

Challenge

High-intensity outbound campaigns required initiating hundreds of calls at the exact same second, causing traditional text-to-speech tools to suffer...

Solution
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Quotes

The company

Autonomous AI agents for customer service automation across email, voice, and chat.

IndustrySoftware & Platforms
LocationParis, France
Employees11-50
Founded2023

The AI provider

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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