Navigating scattered systems delayed roadside aid. AI now summarizes complex notes into single-line insights, cutting call times by 30%.
A UK roadside assistance provider operating for over 125 years and serving millions of customers with services ranging from vehicle recovery to insurance.
Hundreds of agents in the operations hub struggled to dispatch recovery crews efficiently because essential data was scattered across numerous...
“We’ve been on a journey to overhaul our data use across the organization, so users can access more services and get a much better customer experience. Our goal is to place data at the heart of everything the RAC does and be the number one provider of those driving services across the U.K.”
Roadside assistance, breakdown cover, and car insurance provider for UK motorists.
Cloud-based data warehousing, processing, and analytics platform.
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