AI case study

TELUSCustom internal tools

Connecting systems meant months of custom coding. Now, AI bridges incompatible apps, helping engineers ship 30% faster.

Published|6 months ago

Key results

Total Time Saved
500k+ hours
Savings Per Interaction
40 mins

Result highlights

Unlock 2 result highlights

The story

Context

A global communications technology leader serving 20 million customers across telecommunications, healthcare, and security while operating hundreds of specialized, disparate technology systems.

Challenge

Connecting incompatible systems required expensive custom integrations that stalled innovation. Non-technical employees with improvement ideas faced...

Solution
Unlock full story

Scope & timeline

  • 30% faster code shipping
  • 13,000+ custom AI solutions created

Quotes

Unlock 5 more quotes

The company

Telecommunications provider of wireless, internet, TV, and digital health services.

IndustryTelecommunications
LocationVancouver, BC, Canada
Employees100K+
Founded1990

The AI provider

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

Similar Case Studies

Related implementations across industries and use cases

59 AI case studies in Telecommunications

1,352 AI case studies in Product Engineering