AI case study

State of MinnesotaLanguage translation services

Contractor workflows delayed services for a month. Custom GPTs now draft for human experts, cutting turnaround to 48 hours.

Published|1 year ago

Key results

Monthly Benefits
$100k+
Turnaround Time
<48 hours
vs weeks
Urgent Turnaround
2 hours

Result highlights

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The story

Context

A government unit serving the state's Executive Branch and a population where over 20% of residents primarily speak languages other than English, including Spanish, Somali, and Hmong.

Challenge

The state's decentralized translation process relied on external contractors, resulting in high costs and inconsistent quality. Delays for a single...

Solution
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Scope & timeline

  • Full rollout 4 months after beta

Quotes

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The company

State of Minnesota logo

State of Minnesota

mn.gov

State government entity providing public services and administration for Minnesota.

IndustryGovernment & Public Sector
LocationSaint Paul, MN, USA
Employees10K-50K
Founded1858

The AI provider

AI research and deployment company developing generative models and tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015

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