1.4M manual reports bogged down field teams. AI now drafts standardized summaries, freeing technicians to focus on customers.
A global infrastructure technology unit with 10,000 field technicians generating over 1.4 million work-order reports annually for facility operations customers.
Service reports are the primary evidence of value for intangible maintenance work, yet manual documentation was often inconsistent and failed to...
“We use Dynamics 365 to do our scheduling and dispatching in order to understand what the work schedule looks like for the office as well as the field technician and the customer work report.”
Industrial automation, smart infrastructure, and energy technology provider.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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