Fragmented systems held purchase orders for 16 days. An AI-routed portal now clears requests in under 3 days.
A high-growth technology company expanded from 12,000 to 27,000 employees in four years while managed procurement spend more than doubled to $3.6 billion.
Teams relied on fragmented systems for simple requests, causing purchase order cycle times to lag at 16 days while request-to-order conversions took...
“At ServiceNow, we have thousands of people placing purchase requests on the front end. We didn’t do anything to change that. The real impact came when we operationalized best practices on the ServiceNow AI Platform to properly route those requests.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Note — ServiceNow is also the AI provider behind this implementation.
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