AI case study

Raiffeisen Bank InternationalInternal knowledge assistant

Staff were buried in regulatory paperwork. Now, 20,000 employees use secure AI to summarize legal docs and draft responses instantly.

Published|1 year ago

The story

Context

A cooperative bank headquartered in Vienna serving 16.5 million customers across 11 markets in Central and Eastern Europe with 43,000 employees.

Challenge

Staff faced a heavy burden of repetitive tasks, particularly the manual summarization of complex legal, regulatory, and banking documents. This...

Solution
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Scope & timeline

  • 20,000+ active users for internal AI assistant

Quotes

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The company

Raiffeisen Bank International logo

Raiffeisen Bank International

rbinternational.com

Banking and financial services provider in Austria and Central and Eastern Europe.

IndustryFinancial Services
LocationVienna, Austria
Employees10K-50K
Founded2010

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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