AI case study

PwCInternal knowledge assistant

Privacy risks blocked public AI. A secure assistant now lets 200,000 staff query internal data and finish tasks up to 8x faster.

Published|1 year ago

Key results

Speed Improvement
up to 8x
User Reported Savings
88%
User Satisfaction
86%

Result highlights

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The story

Context

A global professional services network operating in 151 countries and serving 87% of the Fortune Global 500, where consultants handle massive volumes of sensitive client data.

Challenge

Employees needed to leverage generative tools for document-heavy workflows, but public models posed unacceptable risks to client confidentiality. The...

Solution
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Scope & timeline

  • 200,000 employees using AI assistant
  • 95% engagement with AI upskilling
  • 70% adoption among engineering teams

Quotes

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The company

Global professional services network for audit, tax, and consulting.

IndustryProfessional Services
LocationLondon, ENG, UK
Employees100K+
Founded1998

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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