Sifting 100k weekly logs took months. Now, AI personas simulate customer dialogue to test hypotheses in days for negligible cost.
The Japanese marketing arm of a global consumer electronics manufacturer receives over 100,000 customer feedback records weekly, containing critical insights on usage and values.
Most feedback arrived as unstructured free text, requiring analysts to spend up to three months and millions of yen manually sifting through logs to...
“価値ある VoC が存在するにもかかわらず、日々の業務の中で十分に活用し切れていない - これが私たちが直面していた大きな課題です。”
Consumer electronics, automotive batteries, and industrial automation solutions.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
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