PepsiCo
Retailer support
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
- Expected AI rollout to 100+ contact centers
- Projected development of ~20 future AI use cases
Generalists were bottlenecked by legal and data needs. Now, AI drafts contracts and turns retail data into sales strategies.
A nine-figure consumer goods brand with fewer than 70 employees managing nationwide retail distribution and global manufacturing partners.
The company needed to manage complex regulatory requirements and analyze vast retail data with a small team of generalists. Lacking the budget for...
“We’re a nine-figure brand with under seventy people. To compete in consumer goods at this scale, we need leverage in every part of the company.”
Functional energy gum and mints formulated for focus and mental clarity.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Manual ad production took months. Now, teams use AI to predict performance and generate creative in just 5 days.
Producers manually matched timestamps. Now, teams edit transcripts directly, and AI generates social clips without video skills.