Manual handoffs slowed operations. AI now automates routing and validation, boosting case closure rates by over 50%.
A trusted financial institution relied on a legacy CRM environment and disconnected systems to manage its back-office operations.
Day-to-day operations were hindered by manual handoffs and time-consuming research, causing cases to move slowly across functions. Complex security...
“By combining Capgemini’s expertise with Microsoft AI, Navy Federal Credit Union transformed complex back‑office workflows into faster, more reliable, and compliant operations. Their results demonstrate the real impact AI can deliver for member‑focused financial institutions.”
Member-owned credit union for military personnel, veterans, and their families.
Provided Microsoft AI Business Solutions to automate classification, validation, and routing.
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