AI case study

Ministry of Digital Transformation of UkraineCitizen services

National systems couldn't adapt to individuals. Now, AI agents handle inquiries by voice and personalize lessons for every student.

Published|3 months ago

Result highlights

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The story

Context

A national government ministry coordinates digital transformation across health, education, and economic sectors to serve millions of citizens.

Challenge

Connecting national systems with individual citizen needs created a gap in accessibility and efficiency. The primary bottleneck was not discovering...

Solution
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Scope & timeline

  • World’s first public-service agent app

The company

Ministry of Digital Transformation of Ukraine logo

Ministry of Digital Transformation of Ukraine

thedigital.gov.ua

Central government authority for Ukraine's digital policy and e-governance services.

IndustryGovernment & Public Sector
LocationKyiv, Ukraine
Employees251-1K
Founded2019

The AI provider

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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