AI case study

Immobiliare.itReal estate voice agent

Sellers hid numbers to dodge spam. Now, a voice agent answers 24/7, vetting leads in natural Italian to capture serious buyers.

Published|4 months ago

Key results

Positive User Rating
~80%
Phone Submission Rate
73%
vs 42%
Lead Qualification Rate
63%
vs 19%

Result highlights

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The story

Context

Italy's largest real estate platform sought to transform into an AI-native company while improving the efficiency of interactions between property buyers and sellers.

Challenge

Property sellers often avoided listing phone numbers to prevent spam calls, while buyers faced frustration from delayed or missing responses to their...

Solution
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Scope & timeline

  • Voice agent integrated in 5 minutes
  • Feedback loop reduced from weeks to hours
  • 70% seller opt-in rate for AI agent

Quotes

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The company

Immobiliare.it logo

Immobiliare.it

immobiliare.it

Real estate marketplace for buying, selling, and renting properties in Italy.

IndustryReal Estate & Construction
LocationMilan, Italy
Employees251-1K
Founded2005

The AI provider

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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