AI case study

Malteser HilfsdienstAdministrative automation

Shelter managers spent hours manually balancing shifts. Copilot now generates schedules in minutes, freeing staff for high-impact care.

Published|10 months ago

Result highlights

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The story

Context

A Germany-based international aid nonprofit provides healthcare and social services to hundreds of thousands of people daily across more than 30 countries.

Challenge

Rising global crises and demographic changes increased service demand while staffing shortages constrained operations. Managers spent hours manually...

Solution
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Scope & timeline

  • 500 office staff using Copilot

Quotes

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The company

Malteser Hilfsdienst logo

Malteser Hilfsdienst

malteser.de

Non-profit organization providing emergency medical services and social care.

IndustryNon-Profit & Social Impact
LocationCologne, NW, Germany
Employees10K-50K
Founded1953

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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