Manual reviews covered just 100 calls a month. AI now scores every interaction daily, spotting training gaps and automating summaries.
A $3.8 billion global manufacturer supplying more than 50% of the content for RVs, plus components for marine and automotive brands across 140 facilities worldwide.
With call volumes exceeding one million annually, new agents required six months to ramp up on the complex product catalog. Quality assurance relied...
“New features in Databricks roll out fast, unlike competitors who promise in one year and deliver in five. Just when we hit a roadblock, a new capability lands and moves us forward. It’s innovation that keeps pace with our business.”
Manufacturer of engineered components for RV, marine, and automotive industries.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
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