Employees navigated 56 legacy channels. Virtual agents now handle routine queries, cutting contract generation from hours to minutes.
Australasia's first large-scale carbon-neutral brewer and leading beverage company, with a diverse workforce ranging from brewers to salespeople across Australia, New Zealand, and the United States.
Employees navigated over 56 different channels and siloed legacy tools to access basic HR and IT services, creating a fragmented experience. Contract...
“We wanted to maximize the value of our existing technology investments, streamline operations, and deliver a seamless people experience. ServiceNow has played a significant role in our business transformation journey.”
Producer and distributor of beer, wine, spirits, and cider brands.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Collaborated with Lion to uplift platform usability and improve Service Catalog workflows.
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