Mitsubishi Heavy Industries
Internal knowledge assistant
Generic models hallucinated on complex machinery. A secure internal assistant now grounds answers in proprietary data.
- 200-300 daily active users for internal AI tool
Remote monitoring relied on phone and email. Now, teams collaborate in a digital twin where AI translates speech and finds technical data.
Japan's largest energy company supplies approximately 30% of the nation's electricity while managing complex operations across domestic and international power plants.
Critical operational knowledge remained siloed at individual sites, while remote monitoring teams relied on disconnected phone and email channels to...
“We believe that digital technology is crucial in achieving a better way of working while maintaining and passing on this ‘On-site Strength.'”
Global energy provider specializing in fuel procurement and power generation.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Generic models hallucinated on complex machinery. A secure internal assistant now grounds answers in proprietary data.
Crews wasted time verifying safety docs. A GenAI assistant now serves instant, authorized answers, scaling to 4,000 technicians.
Staff risked data leaks using public AI tools. Now, 110k users generate code and summaries securely via a custom internal platform.
Permit teams drowned in 5,000 monthly requests across fragmented sites. Agents now navigate the web maze to process tasks in 2 minutes.
Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
Sonar review meant checking raw footage frame by frame. AI now scans hours of data to pinpoint targets for recovery.
Fragmented server data bottlenecked scaling. A unified model cut hardware SKUs by 50% and eliminated dozens of manual processes.