Agents swiveled between isolated apps to find answers. AI now drafts replies and summarizes cases instantly.
A global information management services provider handles high volumes of support cases across phone, email, and chat while managing massive amounts of customer data.
Agents struggled with a "swivel chair" workflow, toggling between isolated applications to gather context for manual order processing. This...
“Unlocking the power of Service AI is a gateway to unparalleled efficiency in case management. It is paving the way for streamlined solutions that redefine excellence in service.”
Information management and secure storage services for physical and digital records.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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