Staff navigated 1,000+ disconnected interfaces. A customized 'HR Zone' now unifies access while AI automates routine workflows.
A multinational technology leader manages a global workforce of 300,000 employees across 175 countries, maintaining over 11 years of historical payroll data.
The organization relied on a fragmented legacy landscape with over 1,000 interfaces, forcing employees to navigate multiple disconnected systems for...
“We engineered one of the most complex HR transformations in IBM’s history—migrating 11+ years of payroll data, deploying 141 automations, and delivering 100% system uptime. What makes this powerful isn’t just the scale, but how it frees HR to focus on people and strategy. With AI and automation at the core, we’ve built a foundation that will keep evolving with IBM’s workforce well into the future.”
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Note — IBM is also the AI provider behind this implementation.
Implemented SAP SuccessFactors solutions and architecture tailored to IBM's operational needs.
Related implementations across industries and use cases
HR tasks required specific tool knowledge. Now, staff use natural language to draft roles and book leave instantly.
Rapid growth overloaded HR with manual drafting. Generative AI now writes job descriptions and answers policy queries instantly.
Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Staff struggled to draft goals on static forms. Now, AI generates clear objectives, prepping employees for meaningful manager talks.
Manual scheduling trapped recruiters in logistics. AI now automates interview coordination, freeing teams for strategic work.