Legacy systems couldn't scale for peaks. Now, AI resolves routine queries and arms agents with instant context for complex cases.
A customer experience solutions provider serving Fortune 2000 companies for over 35 years, managing interactions across contact centers and digital channels.
Maintaining consistent quality across diverse channels and scaling during peak times proved difficult with existing infrastructure. The legacy system...
“We leverage watsonx Assistant's front-end interface and robust API to develop AI-driven solutions, that understand customer intents and seamlessly manage system flow to different operators and teams. This level of AI-Agent customization enables Humach to deliver more intelligent, efficient, and personalized customer service experiences at scale.”
Contact center outsourcing and AI-driven customer experience solutions.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Helped Humach build a conversational language module for its mAI Pilot CX platform.
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