Surging email volumes overwhelmed agents. A fine-tuned model now resolves 35% of queries autonomously, lifting NPS 8%.
A multinational data broker and consumer credit reporting company trusted with the data of 1.1 billion people and 150 million active businesses worldwide.
Growing email volumes overwhelmed existing systems, leading to slow response times that frustrated customers. Additionally, fine-tuning models for...
“We wouldn’t be where we are today if we didn’t partner with Databricks, specifically with Mosaic AI. The fine-tuning of our GenAI models was just miles easier with Databricks than with any other provider.”
Credit reporting agency and data analytics provider for consumers and businesses.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
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