Complex email chains bottlenecked utility agents. AI now summarizes 55k threads monthly, cutting handling time by 87%.
A cloud platform provider supports over 170 energy suppliers and grid operators with extended relationship management for complex utility services.
Sales and service teams struggled to process lengthy, complex email chains that required significant time to read and understand. This manual review...
“Using AI summaries, our users save 87 percent of their time.”
XRM and process automation platform for energy suppliers and grid operators.
Cloud computing platform and on-demand infrastructure services.
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