Legacy cloud limits bottlenecked performance. On Bedrock, autonomous agents now resolve 80% of queries with 84% accuracy.
A Swiss enterprise AI company founded in 2017 that provides sophisticated conversational bots to large organizations using multiple large language models.
The rapid evolution of the generative AI landscape outpaced the capabilities of the company's previous cloud provider, which could not meet growing...
“The question became, how do we collaborate with the right cloud infrastructure company that can help us grow both from a scale and technology perspective and a go-to-market perspective?”
AI conversational automation platform for enterprise customer and employee support.
Cloud computing platform and on-demand infrastructure services.
Related implementations across industries and use cases
Previous AI lagged 20s and lost context. A new copilot now summarizes history and drafts replies in <10s, boosting productivity 30%.
Redacting data for security broke reasoning. Now, private channels allow full context, enabling natural dialogue over rigid menus.
Tech debt bottlenecked support. A four-month rebuild deployed distinct models for routing and search, enforcing strict data residency.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.