Redacting data for security broke reasoning. Now, private channels allow full context, enabling natural dialogue over rigid menus.
A provider of AI-driven contact center software serving enterprise clients for over a decade.
Previous models required complex data redaction before transmission over the public internet, which degraded reasoning capabilities and introduced...
“This redaction process introduced errors that impacted the quality of our AI interactions. The modified text made it harder for the AI to reason correctly and generate appropriate responses.”
Generative AI platform for contact center automation and customer experience.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Related implementations across industries and use cases
Redaction stripped context, forcing agents to rebook tickets. Native security now lets AI resolve complex requests without a handoff.
Previous AI lagged 20s and lost context. A new copilot now summarizes history and drafts replies in <10s, boosting productivity 30%.
Agents were slowed by manual searches. AI now resolves 51% of queries—including refunds—freeing humans for strategic work.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.