Uncatalogued data blocked discovery. Now, a data mesh feeds frontline apps with personalized advice for 20 million customers.
A leading United Arab Emirates bank serving 20 million customers across 13 countries had recently digitized core processes and established a bankwide data lake.
The organization possessed huge volumes of uncatalogued data with varying quality and unclear provenance, making discoverability a significant...
“ENBD had just completed a multiyear IT transformation that significantly simplified the IT landscape, digitized many core processes, and created a bankwide data lake. Advanced analytics and AI were the future growth engines to drive value from IT transformation investment.”
Banking group providing retail, corporate, and private financial services.
Related implementations across industries and use cases
Manual coding bottlenecks held back insights. Now, a central engine maps client "fingerprints" to serve personalized financial advice.
Data lags limited personalization to 500k users. Real-time AI now reaches 5.5M customers, doubling digital sales growth.
Model development took 18 months. A reusable library cuts that to three, powering 45M monthly nudges.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Forty entities duplicated work, stalling claims for days. A global AI engine standardized workflows, cutting settlement time to one day.