AI case study

ConvinAutomated voice agents

Robotic agents struggled to engage. Now, expressive AI handles calls so naturally that users frequently mistake the bot for a human.

Published|1 year ago

Key results

CSAT Increase
27%

Result highlights

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The story

Context

A complete contact center software platform offering agent training, ticketing, and real-time assistance tools.

Challenge

Traditional voice agents often sound robotic and lack the emotional nuance required to keep callers engaged. These limitations made it difficult to...

Solution
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Quotes

The company

Convin logo

Convin

convin.ai

AI agent platform for contact center conversation automation and intelligence.

IndustrySoftware & Platforms
LocationBengaluru, KA, India
Employees51-250
Founded2020

The AI provider

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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