13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
A state capital serving nearly 500,000 residents and employing over 4,500 staff to manage public services and city operations.
Support teams faced over 13,500 annual incidents, making it difficult to maintain detailed documentation or resolution notes while keeping up with...
“Our knowledge base became a stronger resource for employees when they could get direct answers from it, dynamically generated by the ServiceNow AI Platform.”
Municipal government body for the capital city of North Carolina.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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