Complex checks slowed settlements. Staff now use 80 AI models to assess liability and fraud, keeping humans on sensitive personal cases.
The UK’s largest general insurance company faced rising settlement costs that were tracking to exceed the Consumer Price Index by 11%.
Claims settlement involves complex decision trees ranging from fraud detection to repair logistics, where errors or delays cause significant customer...
“The combined team with McKinsey, with the input of QuantumBlack specialists, meant that we could… really launch forward.”
Insurance, wealth, and retirement services provider.
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