Experts were bottlenecked by repetitive questions. Now, employees build custom agents to retrieve answers and free up specialists.
Europe's second-largest independent oil and gas producer pumps around 450,000 barrels per day to supply the European market.
Employees struggled with time-consuming searches for internal documentation, while repetitive queries created bottlenecks for subject matter experts....
“To keep growing and to remain competitive, we need to be able to leverage the best technology out there and drive its adoption in our organization.”
Oil and gas exploration and production company on the Norwegian Continental Shelf.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Admin tasks held back staff. Using AI to draft emails and summarize meetings, employees cut email processing time by 64%.
Routine tasks buried strategic work. Teams now use AI to draft RFPs and summaries, saving 121 minutes weekly.
Finding policies in SharePoint was a manual slog. Custom agents now surface answers instantly, saving 9,000 employee hours per month.
Permit teams drowned in 5,000 monthly requests across fragmented sites. Agents now navigate the web maze to process tasks in 2 minutes.
Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Forty entities duplicated work, stalling claims for days. A global AI engine standardized workflows, cutting settlement time to one day.