AI case study

ABB IndiaIndustrial data analysis

110+ operational metrics required expert interpretation. GenAI now narrates insights in plain English, cutting support calls by 80%.

Published|1 year ago

Key results

O&M Savings
up to 35%
Production Efficiency
30%
Energy Optimization
up to 20%

Result highlights

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The story

Context

A global leader in electrification and automation provides an industrial IoT suite that monitors up to 110 parameters across asset performance, energy optimization, and emissions.

Challenge

Interpreting massive volumes of operational data required advanced technical skills that many users lacked, creating a gap between raw metrics and...

Solution
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Scope & timeline

  • ~80% reduction in L1/L2 service calls

Quotes

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The company

ABB India logo

ABB India

abb.com

Electrification and automation solutions for utilities, industry, and infrastructure.

IndustryIndustrial & Manufacturing
LocationBengaluru, KA, India
Employees5K-10K
Founded1949

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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