AI case study

University Hospitals Coventry and WarwickshirePatient waitlist management

Validating waitlists manually would take 4 years. AI reviewed the letters in 18 hours, freeing slots for 700 patients weekly.

Published|1 year ago

Key results

Review Time
18 hours
vs 4 years
Extra Weekly Patients
~700
Clinic Activity Increase
up to 6%

Result highlights

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The story

Context

One of the UK's largest acute teaching hospitals, spanning two campuses and serving a local community while facing unprecedented demand for elective care.

Challenge

Rising waiting lists and frequent missed appointments created severe capacity constraints, with last-minute cancellations preventing the reuse of...

Solution
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The company

University Hospitals Coventry and Warwickshire logo

University Hospitals Coventry and Warwickshire

uhcw.nhs.uk

NHS trust providing acute hospital and specialist medical services.

IndustryHealthcare Providers
LocationCoventry, ENG, United Kingdom
Employees5K-10K
Founded1992

The AI provider

Enterprise technology and consulting for cloud computing, AI, and business solutions.

IndustryTechnology
LocationArmonk, New York, United States
Employees100K+
Founded1911

The implementation partner

Joined a blended team to analyze UHCW patient journeys using its AI-powered process mining.

IndustrySoftware & Platforms
LocationMunich, BY, Germany
Employees1K-5K
Founded2011

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