Key results
The company
Tech Mahindra
techmahindra.comIT services and digital transformation consulting for global enterprises.
Result highlights
- £500k+ annual savings for telecom client
- 70% reduction in client docket prep time
- 50-70% reduction in manual data extraction
- 30% productivity gain for legal analysts
The story
A global technology consulting firm with 148,000 professionals serving over 1,100 enterprise clients across 90 countries.
Clients struggled to extract value from massive unstructured documents like financial reports and contracts that spanned hundreds of pages with complex tables and images. Manual processing was slow and error-prone, yet organizations hesitated to adopt AI due to strict governance and transparency requirements.
The firm developed Document AmplifAler using IBM watsonx.ai and Granite 13b models to analyze multi-modal content via a multi-agent architecture. The platform integrates Deep Search to handle text and tables while embedding watsonx.governance to ensure every AI output is traceable and compliant. This setup enables enterprises to automate workflows ranging from client onboarding to invoice reconciliation without sacrificing control.
Scope & timeline
- 500+ practitioners trained on AI