The company
Scaled Cognition
scaledcognition.comConversational AI platform for automated enterprise customer experience.
The story
The creator of a frontier AI model for customer experience builds specialized systems for regulated sectors like banking and healthcare to ensure deterministic behavior and compliance.
Training runs longer than a few hours frequently failed due to networking issues, while standard managed platforms lacked the bare-metal access required for custom orchestration. This instability forced researchers to spend months debugging hardware rather than developing models.
The engineering team migrated to bare-metal GPU clusters with direct SSH access to configure Slurm for distributed job orchestration. This infrastructure supports multi-node workflows and custom CUDA kernels that managed platforms could not support. Hands-on technical support facilitated the migration from previous systems and enables rapid resolution of training blockers.
Scope & timeline
- 3-4 months of research time recovered
- Zero training-blocking issues since switching
Quotes
“We spent 3-4 months blocked by infrastructure failures with previous providers—debugging networking issues that had nothing to do with our models. Together AI's cluster has had zero training-blocking issues since we switched. That reliability, combined with significant cost savings compared to other providers, completely changed our development velocity. But honestly, the responsive support is what keeps us here: shared Slack channel, problems resolved within hours, smooth scaling of our training cluster as our needs have been expanding. Together AI lets us focus on building breakthrough models instead of fighting infrastructure.”