Industrial & Manufacturing|Knowledge Management

Prodalam
Virtual support agents

8-hour data lags delayed decisions. AI agents now serve insights instantly, cutting internal support work by 80%.

Feb 5, 2026|1 day ago

Key results

Potential Margin Increase
1%
Support Time Savings
80%

Result highlights

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The story

A Chilean wholesale distributor supplies major economic sectors like mining and construction through a network of 39 branches and two distribution centers spanning the entire country.

Reporting relied on obsolete technology with data synchronization taking up to eight hours, making real-time information unavailable for...

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Quotes

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The company

Prodalam logo

Prodalam

prodalam.cl

Distributor of steel products, fencing, and agricultural supplies.

IndustryIndustrial & Manufacturing
LocationSantiago, RM, Chile
Employees251-1K
Founded1980

Scope & timeline

  • 1,300+ AI conversations in first 3 days
  • 30%+ employee adoption of Gemini

Implementation partner

Helped Prodalam consolidate SAP data and build AI agents for internal support and sales.

IndustryTechnology
LocationSantiago, Chile
Employees251-1K
Founded2012

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