Healthcare Providers|Product Engineering|Enable Innovation

OrionStarService robot interaction

Legacy units required repeated wake words. Now, robots read lip movements to sustain natural conversations without constant prompts.

Jan 8, 2026|28 days ago

Key results

Interaction Accuracy
90%

The company

AI-powered service robots for delivery, greeting, cleaning, and warehousing.

IndustryHealthcare Providers
LocationBeijing, China
Employees251-1K
Founded2016

Result highlights

  • 90% interaction accuracy with Gemini integration

The story

A global robotics company serving over 20,000 customers across 60 countries with service units deployed in healthcare, education, and retail settings.

Legacy robots relied on rigid preset commands and required repeated wake words for simple tasks, creating a mechanical user experience. The system's lack of true contextual awareness made it difficult to support the natural, multilingual interactions required for global expansion.

OrionStar integrated Gemini models into its proprietary AgentOS to unify speech, vision, and motion processing into a single multimodal pipeline. The system allows robots to interpret lip movements and visual cues for natural, multi-turn conversations without constant activation phrases. Development teams also leverage the models to generate code for sub-agent management, accelerating software iteration.

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