AI case study

OfficeworksFinance and support automation

Finance teams spent six hours daily matching remittances. Now, bots extract data and reconcile SAP records 24/7.

Published|4 months ago

Key results

Annual Productivity
3,500 hours
Finance Time Savings
780 hours
Merch Time Savings
360 hours

Result highlights

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The story

Context

Australia's leading retailer of office supplies and technology operates 172 stores and an online platform offering over 40,000 products.

Challenge

Finance teams spent up to six hours daily manually searching emails to match remittances with SAP records. Meanwhile, customer merchandise queries...

Solution
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Scope & timeline

  • First bot process deployed in 3 months

Quotes

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The company

Retailer of office supplies, furniture, and technology for home and business.

IndustryRetail
LocationEast Bentleigh, VIC, Australia
Employees5K-10K
Founded1994

The vendor

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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